Terms of service

At Peak Performance Prints we try to pride ourselves on offering the best customer service printing service from start to finish with high quality garment products.

By purchasing and designing any product you hereby accept all of our terms and conditions listed below and although we will do our best to accommodate as best we can unfortunately in some cases we will not be able to help.

User Agreement

Here at Peak Performance Prints we strive to making sure all prints and garments are at the highest of quality and although we make sure we take extra time and care with every single product, we can't control certain aspects of the printing process.

  • Incorrect spelling or grammatical errors made by the customer.
  • Image quality upload of low-resolution or inferior quality by the customer (300DPI is for best finish)
  • Errors in user-selected options such as the product styles and sizes.

All custom designs must be checked by the customer before processing the design. If any errors, and we are contacted after purchasing we can't guarantee we can change your design.

Returns & Refunds

If we make an error (size or colour) contact us immediately for valuation and for us to begin the process of replacing your product.

If you have made error then please contact us team@peakperformanceprints.com.au and we try to resolve the situation in the best way possible.

Refer to our returns & refunds page for more details

Printing

Colour Match - We can't guarantee exact colour matching from what you see on the screen to what we see and then print. Colours may vary due to inks, design files, garment colours and fabrics.

Print Placement - Although we do our best to ensure all print placement is accurate, however, expect small variations due to different garment types. We allow up to 3cm in variation.

Shipping

We work with third party couriers, it is their responsibility to deliver your package on or before the agreed date. We take no responsibilities in this process and you must contact the courier if any issues.

Changes or Cancelation

We want to get your design to your as quick as possible, so if you change and want to either modify your design or cancel your order then please email us within 24 hours.

Washing instructions

We have tested our prints and take no responsibility in products effected by a wash or dry. All customers should take note of washing instructions to pro-long the quality of their printed garment.

  • Turn your garment inside-out
  • Wash on a cold wash
  • use mild detergent
  • Reduce agitation during cleaning cycle
  • We do not recommend to tumble dry, we like the old fashion way, but if you need to, tumble dry on low heat.
  • We do not recommend to iron directly over any prints, however, if you choose to we recommend to set your iron temperature on low and turn the garment inside out.

Garment Sizing

Make sure you check our garment size chart before choosing what size you require. We take no resposibilty for incorrect sizes.